After much confusion and many phone calls, we finally discovered that the bumper had been sitting at a local shipping dock for the past two weeks. Also, the passenger side of the bumper was sticking through the packaging.
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The employee at Beaver Express didn't seem to take much pride in his work, and defended the company, saying "It's probably been on and off seventy different trucks." Apparently, after a package has been on and off more than one truck, damage is acceptable.